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LC Agency Employee Grievance Procedures

Introduction

LC Agency is dedicated to providing a fair and supportive working environment. This document outlines the procedures for employees to raise grievances, ensuring issues are addressed promptly and effectively, in line with the Acas Code of Practice on disciplinary and grievance procedures.

General Principles

1. Confidentiality:

  • All grievances will be handled confidentially.

2. Fairness and Transparency:

  • Grievances will be addressed fairly and transparently.
  • Employees have the right to be accompanied by a colleague or union representative at all formal grievance meetings.

3. Timeliness:

  • Grievances will be addressed promptly to prevent escalation and ensure a timely resolution.

Grievance Procedure

Step 1: Informal Resolution

1. Initial Discussion:

  • Employees are encouraged to discuss their concerns informally with their immediate manager. This often resolves issues quickly and effectively.

2. Action Plan:

  • If appropriate, an action plan may be agreed upon to address the issue.

Step 2: Formal Grievance
If the issue is not resolved informally or is of a serious nature, the formal grievance procedure will be initiated.

1. Submission of Grievance:

  • The employee should submit a written grievance to their manager or HR, clearly stating the nature of the complaint and any relevant details.

2. Acknowledgement:

  • The grievance will be acknowledged in writing within five working days.

3. Investigation:

  • An impartial investigator will be appointed to investigate the grievance.
  • The investigation may include interviews with the employee, the subject of the grievance, and any witnesses, as well as the review of relevant documents.

4. Grievance Meeting:

  • A formal grievance meeting will be scheduled within ten working days of the grievance being acknowledged.
  • The employee will be given the opportunity to present their case and any supporting evidence.
  • The employee may be accompanied by a colleague or union representative.

5. Outcome:

  • Following the meeting, the decision will be communicated in writing within five working days.
  • The decision will include details of any actions to be taken to resolve the grievance.

Step 3: Appeal
If the employee is not satisfied with the outcome, they have the right to appeal.

 

1. Submission of Appeal:

  • The appeal must be submitted in writing within five working days of receiving the grievance outcome.

2. Appeal Meeting:

  • An appeal meeting will be arranged with a senior manager who was not involved in the original investigation.
  • The employee will have the opportunity to present their appeal and any new evidence.
  • The employee may be accompanied by a colleague or union representative.

3. Final Decision:

  • The final decision will be communicated in writing within five working days of the appeal meeting.
  • The decision will be final and binding.

Conclusion

Adhering to these grievance procedures ensures that employees’ concerns are addressed fairly and effectively, fostering a positive and productive work environment at LC Agency. LC Agency reserves the right to review and amend this policy with acceptable notice.